Frequently Asked Questions ✨
What is Muse by Raina?
Muse by Raina is a self-care brand creating fragrances and skin-loving essentials designed to elevate everyday routines. Our products are crafted to feel comforting, thoughtful, and empowering because self-care is a daily act of choosing yourself 🤍
Are Muse by Raina mists safe to use on the skin?
Yes! Our products are formulated for external use on the body and made with skin-friendly ingredients. We always recommend performing a patch test before full application, especially if you have sensitive skin.
Can I use Muse by Raina mists on my face?
Our mists are not formulated as facial skincare and are designed for body and clothing use. While some ingredients may be gentle, these products should not be used as a replacement for your facial skincare routine.
Can I use Muse by Raina mists on my hair?
Yes! Some of our products, like our hair mists, are alcohol-free and safe for hair. They are designed to refresh and lightly scent your hair.
Body mists, however, are intended for the body and clothing only.
Are your mists alcohol-free?
- Body mists: Contain ethanol, which is safe for body use.
-
Hair mists: Alcohol-free.
✨ We are also working on alcohol-free products for the future, including lotions, creams, and perfume waxes.
Do your products provide skincare benefits?
While our mists focus mainly on fragrance and self-care, some formulas include skin-supporting ingredients like niacinamide, allantoin, vitamin E, botanical extracts, and other skin-loving ingredients.
These ingredients offer gentle benefits but our current mists are not a substitute for a full facial or body skincare routine.
Do you offer bundle sets or gift sets?
We offer bundle sets so you can enjoy your favorites at a better value 🤍
At the moment, we do not offer gift sets.
What are your delivery charges?
- Flat delivery rate: PKR 200
- Free delivery: On orders above PKR 4,000
How long does delivery take?
Orders are typically delivered within 5–7 working days.
Please note that government holidays or festivals may cause delays beyond our control.
Do you restock sold-out products?
Yes! We regularly restock our products.
Restocking timelines may vary depending on availability and production schedules. Feel free to contact us for updates ✨
Do you test on animals?
No 🐰 We do not test our products on animals. We are committed to thoughtful and conscious self-care.
How can I contact Muse by Raina?
We’re always here for you 🤍
📧 Email: musebyraina@gmail.com
💬 WhatsApp / Online Chat:
0314-4177811
0370-6441313
We’re available 24/7 to assist you with any questions or support.
Frequently Asked Questions ✨
What is Muse by Raina?
Muse by Raina is a self-care brand creating fragrances and skin-loving essentials designed to elevate everyday routines. Our products are crafted to feel comforting, thoughtful, and empowering because self-care is a daily act of choosing yourself 🤍
Are Muse by Raina mists safe to use on the skin?
Yes! Our products are formulated for external use on the body and made with skin-friendly ingredients. We always recommend performing a patch test before full application, especially if you have sensitive skin.
Can I use Muse by Raina mists on my face?
Our mists are not formulated as facial skincare and are designed for body and clothing use. While some ingredients may be gentle, these products should not be used as a replacement for your facial skincare routine.
Can I use Muse by Raina mists on my hair?
Yes! Some of our products, like our hair mists, are alcohol-free and safe for hair. They are designed to refresh and lightly scent your hair.
Body mists, however, are intended for the body and clothing only.
Are your mists alcohol-free?
- Body mists: Contain ethanol, which is safe for body use.
-
Hair mists: Alcohol-free.
✨ We are also working on alcohol-free products for the future, including lotions, creams, and perfume waxes.
Do your products provide skincare benefits?
While our mists focus mainly on fragrance and self-care, some formulas include skin-supporting ingredients like niacinamide, allantoin, vitamin E, botanical extracts, and other skin-loving ingredients.
These ingredients offer gentle benefits but our current mists are not a substitute for a full facial or body skincare routine.
Do you offer bundle sets or gift sets?
We offer bundle sets so you can enjoy your favorites at a better value 🤍
At the moment, we do not offer gift sets.
What are your delivery charges?
- Flat delivery rate: PKR 200
- Free delivery: On orders above PKR 4,000
How long does delivery take?
Orders are typically delivered within 5–7 working days.
Please note that government holidays or festivals may cause delays beyond our control.
Do you restock sold-out products?
Yes! We regularly restock our products.
Restocking timelines may vary depending on availability and production schedules. Feel free to contact us for updates ✨
Do you test on animals?
No 🐰 We do not test our products on animals. We are committed to thoughtful and conscious self-care.
Why was I asked to pay PKR 200 before my order was dispatched?
Some Cash on Delivery (COD) orders may require an advance payment of PKR 200, which covers the shipping charges for your order. This requirement applies only to selected orders and locations based on courier return history and is not applied to every customer.
Is the PKR 200 an extra charge?
No. The PKR 200 is not an additional fee. It is simply an advance payment towards your order's shipping charges, which are already included in your total order amount.
How much will I pay upon delivery?
You will only pay the remaining balance of your order upon delivery.
Example:
- Product Price: PKR 1,590
- Shipping Charges: PKR 200
- Total Order: PKR 1,790
If PKR 200 is paid in advance, you'll pay PKR 1,590 to the courier upon delivery.
Is the advance payment refundable?
If your order is successfully delivered, the advance payment is applied toward your order total.
However, if the parcel is refused, unaccepted, or returned after dispatch, the advance payment is non-refundable, as it covers the shipping costs already incurred.
Will every customer be asked to pay in advance?
No. This policy applies only to selected orders and locations based on courier return history. It is not a reflection on any individual customer.
Why do you have this policy?
This policy helps us reduce losses caused by unaccepted parcels while allowing us to continue offering Cash on Delivery (COD) as a payment option. We appreciate your understanding and support.
How can I contact Muse by Raina?
We’re always here for you 🤍
📧 Email: musebyraina@gmail.com
💬 WhatsApp / Online Chat:
0314-4177811
0370-6441313
We’re available 24/7 to assist you with any questions or support.