Refund policy

Return & Refund Policy

At Muse by Raina, every order is carefully checked and packed before dispatch. As our products are personal-care and fragrance products, we follow a limited return and refund policy for hygiene and safety reasons.

Change of Mind

We do not accept returns, exchanges, or refunds due to change of mind or personal preference.

This includes:

  • Not liking the fragrance after receiving or using it

  • Ordering the wrong fragrance or product

  • Deciding that you no longer want the product

  • Changing your mind after placing the order

We recommend trying our testers before purchasing a full-size product if you are unsure about a fragrance.

Damaged Items

If your order arrives damaged, leaked, broken, or otherwise damaged during transit, please contact us within 24 hours of delivery.

A continuous unboxing video is required to claim a refund or replacement for a damaged or missing item.

The video should clearly show:

  1. The unopened parcel with the courier/shipping label visible.

  2. The parcel being opened.

  3. The contents of the package immediately after opening.

Please do not dispose of the packaging until your claim has been reviewed.

Without a clear unboxing video, we may not be able to verify whether the damage occurred during delivery, and the claim may not be accepted.

Incorrect or Missing Items

If you receive an incorrect product or an item is missing from your order, please contact us within 24 hours of delivery with your order details and a clear unboxing video.

After verification, we may provide a replacement or refund for the affected item.

Adverse Skin Reaction

If you experience an unexpected adverse skin reaction after using a product, discontinue use and contact us as soon as possible.

Such cases will be reviewed individually. We may request photographs, details of the reaction, and other relevant information before determining whether a refund or replacement is applicable.

Refunds

Refunds are only issued for an approved claim under the circumstances mentioned above.

Once your claim has been reviewed and approved, we will inform you of the applicable refund or replacement process.

Refunds do not apply to change of mind, fragrance preference, or dissatisfaction with the scent.

Important

By placing an order with Muse by Raina, you acknowledge and agree to this Return & Refund Policy.

If you have any concerns about your order, please contact us and we will do our best to assist you.