Shipping policy

Shipping Policy

Effective Date: 26 February, 2025

At Muse, we strive to ensure a smooth and timely delivery experience for our customers. Please review our shipping policy below to understand our shipping process, delivery timelines, and other important details.

1. Order Processing Time

  • Orders are processed within 4-5 business days (excluding weekends and holidays).
  • Once your order is processed, you will receive a confirmation email with tracking details.
  • During sales, promotions, or holiday seasons, processing times may be slightly longer due to high order volume.

2. Shipping Options & Delivery Time

We offer the following shipping options:

Shipping Method

Estimated Delivery Time

Charges

Standard Shipping (Domestic)

4-5 business days

Rs.200 (Flat Rate)

Note: Delivery times are estimates and may vary due to unforeseen circumstances, such as weather conditions, customs clearance, or courier delays.

3. Shipping Charges

  • Shipping charges are calculated at checkout.
  • Free shipping may be available on orders over Rs. 4000.
  • Domestic shipping is Rs. 200 for standard shipping.
  • International shipping fees vary based on the destination country and will be calculated at checkout.

4. Advance Shipping Charges

To ensure smooth deliveries and reduce losses from unaccepted parcels, selected orders may require an advance shipping charge of PKR 200 before dispatch.

This applies only to certain orders and locations based on courier return history and is not applied to every order.

The remaining balance will be payable via Cash on Delivery (COD) when your parcel is delivered.

If a parcel is refused, unaccepted, or returned after dispatch, the advance shipping charge of PKR 200 is non-refundable, as it is used to cover courier and shipping costs.

5. Tracking Your Order

  • Once your order has been shipped, you will receive a tracking number via email.
  • You can track your order through our website or the courier’s tracking portal.

6. Address & Delivery Issues

  • Customers must provide a correct and complete shipping address at checkout.
  • If an incorrect address is provided, Muse is not responsible for lost or undelivered packages.
  • If a package is returned due to an incorrect address, the customer must pay for reshipping.

7. Delayed or Lost Shipments

  • If your package is delayed beyond the estimated delivery timeframe, please contact us at hello@musebyraina.com or WhatsApp +92 370 644 1313.
  • If a package is lost in transit, we will assist in filing a claim with the courier, but Muse is not responsible for lost or stolen packages once marked as delivered.

8. International Shipping & Customs

  • International orders may be subject to customs duties, import taxes, and additional fees, which are the customer’s responsibility.
  • Customs clearance procedures may delay delivery times, which is beyond our control.
  • If customs hold or return a package, Muse is not responsible for refunding shipping fees.

9. Damaged Packages

  • If your order arrives damaged, please record an unboxing video and send it to us immediately at hello@musebyraina.com or WhatsApp +92 370 644 1313 for a resolution.
  • Muse will replace the damaged product free of charge, but the original shipping cost is non-refundable.

10. Order Cancellation & Modifications

  • Orders can only be canceled or modified within 12 hours of placement. Once processed, changes cannot be made.
  • To request a cancellation or change, contact us immediately at +92 370 644 1313 via Whatsapp.

11. Contact Us

For any shipping-related inquiries, feel free to reach out:
📧 Email: hello@musebyraina.com
📞 WhatsApp: +92 370 644 1313 

We appreciate your patience and trust in Muse! 💖

✨ Smooth Shipping, Just for You! ✨