Privacy policy

Last updated: September 12, 2026

Muse by Raina (“Muse by Raina”, “we”, “us”, or “our”) operates this website and online store, including the products, services, content, and features available through the website.

We respect your privacy and are committed to handling your personal information responsibly. This Privacy Policy explains what information we may collect, how we use it, when we may share it, and how we protect it when you visit our website, place an order, contact us, or otherwise interact with Muse by Raina.

By using our website or placing an order, you acknowledge that you have read and understood this Privacy Policy.

1. Personal Information We Collect

Depending on how you interact with Muse by Raina, we may collect information such as:

  • Contact information: your name, phone number, email address, and delivery address.

  • Order information: products purchased, order details, order history, delivery information, and related transaction details.

  • Payment information: payment method and payment-related information necessary to process your order. Where payments are processed through third-party payment providers, your payment information may be handled directly by those providers.

  • Communications: information you provide when contacting us through email, WhatsApp, social media, or other customer-support channels, including your messages and information relating to your order.

  • Website and device information: information such as IP address, browser type, device information, and information about how you interact with our website.

  • Marketing preferences: information relating to whether you have chosen to receive promotional communications from us.

We only request information that is reasonably necessary for operating our business, processing orders, providing customer support, improving our services, preventing misuse, and carrying out other legitimate business purposes.

2. How We Collect Information

We may collect personal information:

  • Directly from you, when you place an order, contact us, submit information through our website, or otherwise communicate with us.

  • Automatically, when you browse or interact with our website through cookies and similar technologies.

  • Through service providers, such as Shopify, payment processors, courier companies, website applications, analytics providers, and other services that help us operate our business.

  • Through third parties, where information is provided to us for legitimate business purposes and as permitted by applicable law.

3. How We Use Your Personal Information

We may use your personal information for purposes including:

Processing and Fulfilling Orders

We use your information to process, confirm, prepare, dispatch, and deliver your orders, including sharing the necessary delivery information with courier or shipping providers.

Customer Support

We use your information to respond to questions, resolve order-related issues, provide customer service, and communicate with you regarding your orders.

Payments

We use relevant information to facilitate and confirm payments and transactions through applicable payment providers.

Business Operations

We may use information to maintain and improve our website, products, customer experience, and business operations.

Fraud Prevention and Order Verification

We may use customer and order information to verify orders, identify suspicious or potentially fraudulent activity, prevent misuse of our services, and protect our business and customers.

This may include requesting additional order confirmation or advance payment where we reasonably consider it necessary.

Marketing

Where permitted and where you have provided the necessary consent or otherwise allowed it under applicable law, we may use your contact information to send promotional communications about Muse by Raina, new products, offers, or other updates.

You may unsubscribe from promotional emails at any time using the unsubscribe option provided in the email or by contacting us.

Legal and Regulatory Purposes

We may use or disclose personal information where reasonably necessary to comply with applicable laws, respond to lawful requests from authorities, enforce our policies and agreements, resolve disputes, or protect our legal rights, customers, business, or website.

4. How We Share Personal Information

We do not intentionally sell your personal information as a business practice.

We may share personal information with trusted third parties where reasonably necessary to operate Muse by Raina, including:

  • Shopify, which provides the platform used to operate our online store.

  • Courier and delivery companies, to deliver your orders.

  • Payment service providers, where necessary to process payments.

  • Website and technology providers, which help us operate, maintain, secure, or improve our website.

  • Analytics and marketing service providers, where applicable, to help us understand website activity and promote our products.

  • Professional or legal service providers, where reasonably necessary to protect our business or comply with legal obligations.

  • Government authorities or law enforcement, where disclosure is required or permitted by applicable law.

Third-party service providers may process information according to their own privacy policies and terms.

5. Shopify

Our online store is powered by Shopify. Shopify provides the technology and infrastructure that enables us to operate our website and process customer transactions.

Information submitted through our website may be processed by Shopify and other service providers involved in providing the services.

Shopify may process information according to its own privacy policies and applicable terms.

For more information about how Shopify handles personal information, please review the Shopify Privacy Policy.

6. Cookies and Similar Technologies

Our website may use cookies and similar technologies to help the website function properly, remember preferences, understand website usage, improve performance, and support marketing or analytics activities.

Some cookies may be placed or managed by third-party services used on our website.

You may be able to control or disable certain cookies through your browser settings. However, disabling certain cookies may affect the functionality of the website.

7. Third-Party Websites and Services

Our website may contain links to third-party websites, social media platforms, payment services, courier services, or other external services.

We are not responsible for the privacy practices, security, content, or policies of third-party websites or services that we do not control.

We recommend reviewing the privacy policy and terms of any third-party service before providing your personal information to them.

8. Data Security

We take reasonable measures to protect personal information against unauthorized access, misuse, loss, or disclosure.

However, no method of storing or transmitting information over the internet is completely secure. Therefore, we cannot guarantee absolute or complete security of personal information.

You should avoid sending sensitive information through unsecured or inappropriate communication channels.

9. Data Retention

We retain personal information only for as long as reasonably necessary for purposes such as:

  • Processing and maintaining records of orders and transactions

  • Providing customer support

  • Managing our business relationship with customers

  • Preventing fraud and misuse

  • Resolving disputes

  • Maintaining appropriate business and financial records

  • Complying with applicable legal or regulatory obligations

  • Enforcing our policies and agreements

The actual retention period may vary depending on the type of information and the purpose for which it was collected.

10. Your Privacy Choices

Depending on applicable law and your circumstances, you may have certain rights regarding your personal information, including the ability to:

  • Request access to personal information we hold about you

  • Request correction of inaccurate information

  • Request deletion of certain personal information

  • Withdraw consent for certain forms of marketing communication

  • Ask questions about how your personal information is handled

These rights may be subject to applicable legal requirements and limitations. We may need to verify your identity before responding to certain requests.

To make a privacy-related request, please contact us using the details provided below.

11. Children's Privacy

Our website and products are not intended to be directed toward children.

We do not knowingly collect personal information from children where such collection is prohibited by applicable law.

If a parent or legal guardian believes that a child has provided personal information to us, they may contact us so that we can review the matter and take appropriate action where required.

12. International Processing

Because we use Shopify and other third-party service providers, personal information may be processed, stored, or transferred in countries outside Pakistan.

Where applicable, such processing may be subject to the privacy laws, security practices, and terms of those service providers.

13. Privacy, Orders and Fraud Prevention

To protect Muse by Raina and our customers from fraudulent or abusive activity, we may review order information and communication history where reasonably necessary to verify an order or investigate suspected misuse.

We reserve the right to delay, decline, or cancel an order where we reasonably suspect fraudulent activity, false or incomplete information, misuse of our services, repeated refusal or non-receipt of parcels, or other circumstances that may present a legitimate business or security concern.

Where necessary, we may request additional confirmation or advance payment before processing an order.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, website, services, technology, or applicable legal requirements.

When we make changes, we will update the “Last updated” date at the top of this page.

Your continued use of the website after an updated Privacy Policy has been posted constitutes your acknowledgment of the updated policy, to the extent permitted by applicable law.

15. Contact Us

If you have questions about this Privacy Policy, your personal information, or our privacy practices, you can contact us at:

Muse by Raina
Email: musebyraina@gmail.com
WhatsApp / Phone: 0314-4177811 / 0370-6441313

We aim to respond to customer inquiries within 24 hours.