✨ Frequently Asked Questions

📦 Orders & Delivery

How long will my order take to arrive?
Orders are usually delivered within 2–5 working days, depending on your location and courier service. Remote areas may take a little longer.

Do you offer Cash on Delivery?
Yes, COD is available across Pakistan. For certain situations, we may require a small advance confirmation amount before dispatch.

Can I change or cancel my order after placing it?
If you need to make a change or cancel your order, please contact us as soon as possible. Once your order has been dispatched, changes or cancellations may no longer be possible.

🌸 Fragrance

How do I choose a fragrance?
Each fragrance has its own scent profile listed on its product page. We recommend checking the fragrance notes and description before ordering.

If you're unsure, our testers and Samples Box are a great way to explore different fragrances before choosing a full-size bottle.

Are Muse fragrances unisex?
Many of our fragrances can be enjoyed by anyone. Fragrance is personal, so we recommend choosing based on the scent profile you enjoy rather than gender labels.

Do you offer fragrance testers?
Yes! We offer individual Testers and a Samples Box so you can explore different fragrances before purchasing a larger size.

🧴 Products & Usage

What is Muse by Raina?
Muse by Raina is a Pakistani self-care fragrance brand creating everyday fragrances and skin-conscious personal care products designed with comfort in mind.

Are your products suitable for sensitive skin?
Our products are formulated with skin comfort in mind, but everyone's skin is different. If you have particularly sensitive skin or known allergies, we recommend checking the ingredient list and performing a patch test before regular use.

Can I use the body mist on my face?
No. Our body mists are intended for external body use and should not be applied to the face or around the eyes.

What is the Refresh Deo-Serum?
Refresh is an underarm deo-serum designed for everyday underarm care, focusing on freshness and skin-conscious care.

What is a hair mist?
Our hair mists are designed to add a pleasant fragrance to your hair while incorporating hair-friendly ingredients. They are intended as a light fragrance product rather than a replacement for your regular hair-care routine.

🤍 Returns & Support

Can I return or exchange my order?
Because our products are personal-care and fragrance products, we generally do not accept returns or exchanges due to a change of mind, preference, or fragrance choice.

If you receive a wrong, damaged, or defective product, please contact us within the specified time mentioned in our Return & Refund Policy.

What if my order arrives damaged?
Please contact us as soon as you receive your order and share clear photos/videos of the product and packaging. We'll review the issue and assist you accordingly.

How can I track my order?
Once your order has been dispatched, you'll receive your courier tracking information along with your tracking number.

How can I contact Muse by Raina?
You can contact us through the contact details provided on our website or through our official social media channels. We'd be happy to help. ♡